리셉션 업무처리가 프로답지 못합니다. 올해만 4번째 웨스틴그랑데

리셉션 업무처리가 프로답지 못합니다. 올해만 4번째 웨스틴그랑데스쿰빗 숙박 이었습니다. 27~29(2박)예약 후 여정이 추가되어 1박을 추가 예약 하였고 27일 오후 2시경 체크인을 하려 했으나 리셉션 직원(대만인)은 체크인시 2박만 예약이 되었다고 하여 바우쳐를 제시하니 확인후 3박을 숙박 하려면 한시간을 기다려야 한다고 했으며 정당하게 비용을 지불한 고객이 왜 기다려야 하는지에 대한 설명 및 사과가 전혀 없었습니다. 장시간의 비행으로 피곤함에도 리셉션 앞 의자에서 대기하고 있었으나 전혀 고객에 대한 배려없이 웃고떠드는 모습에 화가나 예약한 여행사에 두차례에 걸쳐 컴플레인을 제기하니 약 45분이 지나서야 입실할 수 있었습니다. 3일째 오후 샤워를 하는데 전화가와 받으니 오늘 체크아웃인데 언제 할거냐는 어이없는 질문에 3박 예약사항을 설명해야 했고, 저녁식사 후 복귀하니 키카드가 사용불능이라 리셉션에가서 다시 그간 사항을 설명해야만 했습니다. 예약미스는 분명 귀사의 실수이고 그실수에 대한 책임을 고객에게 전가하는 듯한 태도에 극히 실망 하였으며, 사후 업무인수인계 미비로 지속적으로 스트레스를 주는 행위는 5성급 호텔에는 맞지 않는다고 생각 했습니다. 업무차 1년에 10여차례 스쿰빗 지역을 방문하는데 다시 귀호텔에 숙발할 의사는 없을듯합니다. 안타까운 마음에 긴글 남깁니다.

ผลลัพธ์ (อังกฤษ) 1:

Reception processing unprofessional. Earlier this year, but the fourth was staying at the Westin Grande Sukhumvit Rhodes. 27-29 (2 nights) has been added, add the 1 nights to book a journey and I am trying to check-in 2:00 pm on the 27th, but the reception staff (Taiwan) has been booked for 2 nights at check-in only to check the bow hit after three nights to present to stay should wait an hour and have to wait for the customer duly paid to the description of how and why Apple did not at all. Tired of the long flight and in front of the reception, although they were not at all caring for our customers, smiling without a travel agent you booked on two bustling look angry filed a complaint over that about 45 minutes later, I was able to make room. Day 3 afternoon received a phone call to a shower and is going to do when checking out today does not have a question, you need to describe 3 nights and, after dinner, return this card is unusable and Nikki go back to the front desk had to describe his writing skills. Book Miss is obviously a mistake and mistakes of your responsibility for lackadaisical attitude to the customer very disappointed, order, transition post-mortem work constantly stress in the Act of giving a 5-star hotel does not fit. Business year at 10 times to visit the area again ear Sukhumvit Hotel seemed to be a foot doctor to camp on. Unpleasant mind long posts.

ผลลัพธ์ (อังกฤษ) 2:

Reception work process does sound like a pro. This year was the 10004th The Westin Grande Sukhumvit des stay. 27-29 (2 nights) booking and is added to the itinerary tried to additional reserve was 27 days 14:00 Check the night reception staff (Taiwan) is 3 nights after confirming do present a voucher to have been 2 Night booked at check-in To stay was no explanation and apology for what the customer has paid the cost that was duly Why wait an hour to wait. Even tired after your long flight, but the reception was waiting in front of the chair can do no complains filed twice a travel reservation angry looks bustling, smiling, without caring about the customer entrance about 45 minutes jinaseoya. Had to be in the third day afternoon shower telephone and bateuni Description 3-night bookings on checkout When is going detractors silly question today, to go after dinner return to do the key card is disabled because the reception had to explain again whilst details . Reservations are definitely miss your mistake and was extremely disappointed with the attitude imputed to customers like the responsibility for those mistakes, act consistently stressed that the work to post-handover was considered insufficient does not meet five-star hotel. Sukhumvit 10 times a year on business to the doctor's utter ladies back to your hotel to visit the area eopeuldeut. Gingeul leave the sad heart.

ผลลัพธ์ (อังกฤษ) 3:

the business process is not. this year, four times the enemy. the canyon and a hotel.27 - 29 (2 "), the book is the first to add an additional". 27 afternoon 2 pm to check, but the check in staff (taiwanese) are two good reservation. bowman, to provide, after three nights to confirm registration to wait for an hour, the party must pay the cost of the customers are waiting for it. for there is no explanation and apology.due to the long time flight fatigue, the chair in front of the customer, and no consideration of the noise at the scene. an agency was a two times to put forward the complaints, about 45 minutes after the can into the room.. 3 days afternoon, take a shower, i make a phone call and check out. when you do not have the question, i will explain the three nights.after dinner, go back to your key card is used to function. in the conference to explain the situation to you. i miss is your fault and the fault responsible for the customer, on a cold attitude, the details of the work in the long-term stressful behavior is a five - star hotel is not allowed. business of the year 10 times the canyon area, and visited it in the hotel to live down there.anxious people in the article, too long.